How To Encourage Teamwork In The Workplace

Teamwork is arguably one of the most influential character attributes in the success of a retail business. If employees keep to themselves and perform only their individual responsibilities, the entire business will suffer as a result. 

If were a fly on the wall at some of the nation's most successful retail stores, you would likely notice that nearly all of the exhibit exceptional teamwork skills. Rather than employees working with a narrow objective, they work together to create a well-oiled machine, which ultimately increases sales, performance and productivity.

Hire The 'Right' Employees

Now you're probably wondering how exactly do you encourage teamwork in the workplace. After all, it's hard enough to get employees to perform their normal professional responsibilities. However, teamwork begins with hiring the right employees for the job. Far too many retail store owners hire the first candidates who apply for the job, paying little-to-no attention to their resume or background. You might get lucky and find a well-qualified employee whom exhibits positive team skills, but this typically requires weeding through applications and performing interviews and follow-ups.

Tips For Hiring Team-Conscious Employees:

• Choose candidates with previous work experience in team-based businesses (retail counts as a team-based business).
• Create mock scenarios for candidates where teamwork would come into play and ask how they would handle it.
• Use your best judgement regarding a candidate's attitude and overall demeanor. Standoffish candidates probably aren't the best choice for your retail team.
• Ask the candidate several questions during the interview about his or her work ethics.

Teamwork Starts With Leadership

As a retail store owner, it's your job to lead employees to work as a team. Unfortunately, many store owners completely overlook this step, allowing their employees to do what they please. Set a good example through positive reinforcement and encouragement. Constantly talking down or being negative in general will only discourage employees from working as a team.

Another helpful tip towards creating a more team-structured workplace is to set up an employee appreciation program. Perhaps you could reward the top employee of each month with a gift card, free dinner or some other gift. It's a small price to pay for the drive and determination it gives employees to succeed.

Of course, store owners can also set up team-building exercises in the workplaces as well. When sales are slow, perhaps you can play some games with your employees to help build stronger team skills.